General terms and conditions
Prices All prices mentioned in the RWDH webshop include VAT. Typing and input errors reserved. However, we will not invoice you for an amount other than that stated on your email confirmation without consultation with you. We invoice the price that is current at the time of your order. You cannot derive any rights from the fact that you saw a lower price at an earlier time. Conclusion of the agreement As soon as you have placed your order, we will gratefully accept and process it. Orders received before 12:00 on working days will be shipped as soon as possible. Delivery We normally have all products from the RWDH webshop in stock. If we are unable to deliver a product immediately due to circumstances, we will contact you by telephone. Are you in a hurry with your order and would you like to know whether we can send the package the same day? Then give us a call and you will know exactly where you stand! Backorder For backorders of products that we order from one of our suppliers at your request, we will charge the costs for standard shipping. No rights can be derived from promises regarding the period within which we expect to be able to deliver a product. Return / Exchange At Wielens Diervoeders it is possible to exchange or return, provided that the ordered product does not fall under a legal exception. This can be done within 14 days of receiving your order. We would appreciate it if you also send an email to info(at)rwdh.nl if you want to exchange or return, so that we are already informed. We will then refund the order amount due within 14 days after notification of your return, provided that the product has been returned in good order and complete. Packing errors Despite our very careful working methods, packing errors are inevitable. We request that you notify us of this within 4 days after delivery by email (info@rwdh.nl). We reserve the right to verify your report based on the weight of the package and the internal control forms. We will send the missing product to you within 1-3 working days. If applicable, we will also make an appointment with you to collect the incorrectly sent product. Payment We are not always informed of this immediately, which means that the information on the website may differ from the information that you find with or on the product. Liability RWDH only accepts liability for damage suffered by you as a result of an attributable shortcoming in the fulfillment of our obligation or from tort, if and insofar as this liability is covered by our insurance. If our insurer does not pay out for any reason, or if the damage is not covered by the insurance, our liability is limited to the net invoice value of what should have been delivered by us, or to the amount that we actually recover from third parties. We are not liable for:
- damage caused by exceeding the delivery period.
- damage caused by or resulting from a defect in the goods purchased from us (consequential damage).
- incorrect use of the products purchased from us.
Complaints, disputes and applicable law If, despite our care, you have complaints about the products or our services, we request that you submit these complaints in writing or by email (info@rwdh.nl) to let us know. We will do everything we can to find a suitable solution with you. Do you disagree with the solution or can we not reach an agreement together? Then you can register the complaint for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. Any disputes in the Netherlands must be submitted to the competent court in Almelo or the competent court in your canton or district. All agreements concluded with us and disputes arising from them are exclusively governed by Dutch law. Force Majeure In the event of force majeure, RWDH has the right, at its own discretion, to suspend the execution of a customer’s order or to terminate the agreement without judicial intervention, by notifying the customer in writing and without RWDH being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness. are. Force majeure means any shortcoming that cannot be attributed to RWDH, because it is not its fault and is not its responsibility under the law, legal act or generally accepted views.